Privacy Policy

At DripDoc LLC ("DripDoc," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dripdoc.co and interact with our services.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Fill out our contact form
• Communicate with us via email or phone
• Opt in to receive SMS messages
• Interact with our business development outreach

This information may include:

• Contact Information: Name, email address, phone number
• Business Information: Company or organization name, location/city, area of interest (partnership, investment, patient services, general inquiry)
• Communications: Messages, inquiries, and any other information you choose to provide
• SMS Opt-In Data: Phone numbers and consent records for text messaging

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior through analytics and tracking technologies:

• Usage Data: Pages viewed, time spent on pages, links clicked, navigation paths
• Device Information: Browser type, operating system, device type, IP address
• Session Data: Session recordings, heatmaps, user interactions (via analytics tools)
• Advertising Data: Conversion tracking data, ad interaction data, remarketing information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To respond to your inquiries, provide information about our services, and communicate with you about partnership opportunities, investment information, or patient services
• Business Development: To reach out to potential business partners and coordinate with existing partners
• Operations: To coordinate staff scheduling, manage partner relationships, and facilitate internal communications
• Website Improvement: To analyze how visitors use our website and improve user experience
• Marketing: To deliver targeted advertising, measure ad performance, and conduct remarketing campaigns
• Analytics: To understand user behavior, track website performance, and optimize our content
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Analytics and Tracking Technologies

We use various analytics and tracking tools to collect information about how you interact with our website:

3.1 Analytics Services

• Google Analytics: Tracks website traffic, user behavior, and demographics
• Microsoft Clarity: Provides session recordings and heatmaps to understand user interactions
• Hotjar: Collects user behavior analytics, feedback, and usability insights
• Google Tag Manager: Manages and deploys marketing and analytics tags

These services may use cookies and similar tracking technologies to collect and analyze information. You can learn more about how these services use your data:

• Google Analytics: https://policies.google.com/privacy
• Microsoft Clarity: https://privacy.microsoft.com/en-us/privacystatement
• Hotjar: https://www.hotjar.com/legal/policies/privacy/

3.2 Advertising and Conversion Tracking

We use advertising platforms to promote our services and measure the effectiveness of our marketing campaigns:

• Google Ads: Delivers targeted advertising and tracks ad performance
• Enhanced Conversions: Uses hashed customer data to improve conversion measurement accuracy
• Remarketing: Shows relevant ads to users who have previously visited our website

You can opt out of personalized advertising by visiting:

• Google Ads Settings: https://adssettings.google.com/
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://www.aboutads.info/choices/

4. SMS Messaging Privacy

DripDoc uses SMS messaging for both marketing and operational purposes. This section explains how we handle your phone number and text message data.

4.1 Types of SMS Messages

Marketing/Business Development Messages:

We may send text messages to potential business partners to introduce DripDoc's services and partnership opportunities. These messages include:

• Information about adding IV therapy services to wellness and fitness businesses
• Partnership opportunities and benefits
• Follow-up messages regarding business inquiries

All marketing messages include clear opt-out instructions. You can reply STOP at any time to unsubscribe from marketing messages.

Operational/Transactional Messages:

We send operational text messages to staff, nurses, and existing business partners for:

• Staff scheduling and shift confirmations
• Partner coordination and event logistics
• Internal communications related to service delivery
• Appointment confirmations and service updates

These messages are transactional in nature and necessary for business operations.

4.2 SMS Data Sharing

DripDoc LLC may disclose phone numbers and SMS-related information as follows:

• SMS Service Providers: We share your phone number with third parties that help us provide SMS messaging services, including platform providers, phone companies, and vendors who assist in the delivery of text messages. We will not share your opt-in to an SMS campaign with a third party for purposes unrelated to supporting you in connection with that campaign.
• Affiliates: We may disclose information to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your information will be subject to this Privacy Policy.

Important: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.3 SMS Opt-Out Procedures

You have the right to opt out of receiving SMS messages from DripDoc at any time:

• Reply STOP: Text STOP to any marketing message to immediately unsubscribe
• Contact Us: Email us at info@dripdoc.co or call 833-374-7362

Please note that opting out of marketing messages will not affect operational/transactional messages necessary for service delivery if you are a staff member or existing partner.

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Formspree: Processes contact form submissions
• Analytics Providers: Microsoft Clarity, Google Analytics, Hotjar, Google Tag Manager
• Advertising Platforms: Google Ads and related advertising services
• SMS Service Providers: Platform providers, phone companies, and vendors assisting with SMS delivery

5.2 Business Partners

We may share information with our business partners, including wellness and hospitality businesses in our network, when necessary to coordinate services and operations.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of our users or the public

5.4 Business Transfers

If DripDoc is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption (HTTPS/SSL)
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure third-party service providers with appropriate data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information:

• Contact Form Data: Retained for 2 years or until you request deletion
• SMS Opt-In Records: Retained for the duration of the campaign plus 1 year for compliance purposes
• Analytics Data: Retained according to the policies of our analytics providers (typically 14-26 months)
• Business Communications: Retained for 7 years for business and legal purposes

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.

8.2 Deletion

You may request that we delete your personal information, subject to certain legal exceptions (e.g., information we must retain for legal compliance).

8.3 Opt-Out Rights

• SMS Messages: Reply STOP to any marketing message or contact us directly
• Email Communications: Use the unsubscribe link in our emails or contact us
• Cookies and Tracking: Adjust your browser settings to refuse cookies or use opt-out tools provided by analytics and advertising services
• Targeted Advertising: Use the opt-out links provided in Section 3.2

8.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: info@dripdoc.co
• Phone: 833-374-7362

We will respond to your request within 30 days. We may require verification of your identity before processing your request.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and external resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification for significant changes (if we have your email address)

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By using DripDoc's website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.