Do you offer memberships?
Yes, we offer two tiers of memberships: standard and premium. You can learn more about our membership options here.
Why do you charge an activation fee?
Customers receive benefits as soon as they enroll in a membership. Members can manage/cancel their membership at any time by navigating to their account page. To prevent customers from enrolling in a membership each time they place an order and then immediately canceling their membership, we charge an activation fee to discourage this type of behavior.
Can I purchase and schedule vitamin shots by themselves?
All concierge appointments require IV therapy. We do not send nurses to administer vitamin shots without an accompanying IV therapy.
What are the ingredients in the IV drips?
You can view the additional information about the Specialty IVs and Add-Ons here.
What areas do you currently serve?
We are licensed to provide in-person services to patients in Tampa and Orlando.
Do you ship your products?
No, we do not ship our products. We use your "shipping" zip code to limit our coverage area so that we can serve the areas in which we are licensed. After making your purchase you will be directed to log into the patient portal to schedule an appointment with a concierge nurse.
What is the concierge service fee?
The concierge service fee is a fee that is assessed each time you schedule an appointment with a nurse. It is charged to the card on file prior to the nurse traveling to your location. The fee for non-members is $49.99 per visit. For standard members, the concierge fee is $29.99, and for premium members, the concierge fee is waived.
How do I purchase something for another person or group?
If you would like to purchase something for a person or group, please include their name(s) and email(s) in the comment box on the checkout screen. Please note that you will be charged one concierge fee, per nurse, for the appointment. If your group is sufficiently large and requires multiple nurses, you will be charged a concierge fee for each nurse. On average, each nurse can serve up to four patients.
How do I schedule an appointment?
After you have placed an order, you will receive an email with instructions detailing how to create an account in our patient portal. After you create an account, you will be prompted to complete patient intake forms. Please note that all new patients must register for the portal and complete patient intake forms. After you have completed the patient intake forms, you can schedule an appointment with a nurse.
How do you handle missed appointments?
If you are more than 10 minutes late to your appointment then you will be assessed a missed-appointment fee of $50. Many of our nurses have back-to-back appointments and a delay with one appointment may cause a delay with all of the subsequent appointments.
What if I need to cancel?
Appointments can be canceled via the same patient portal that you used to create your appointment. However, if your appointment is less than 24 hours away then you will need to contact your nurse to cancel via the patient portal.
What happens if the nurse cannot find my veins?
We have a 2-stick policy; if the nurse cannot establish an intravenous line after two attempts then we refund the patient completely and provide a $100 credit to be used on future orders.