How do I place an order?
To place an order, first locate the services that you would like to receive then select the options to customize and add to your cart. Next, select Checkout. Under shipping address please include the location that you intend to receive the service. Enter your payment information and finalize your order. After you have completed your purchase, you will receive an email with instructions on how to access the patient portal.
How do I schedule an appointment?
You can schedule an appointment in one of two ways. Either by you can call (833) 374-7362 or you can schedule your appointment yourself through the patient portal.
What is the patient portal?
The patient portal is where you can complete intake forms, chat with your providers, and self-schedule appointments.
How do I access the patient portal?
After you have placed an order, you will receive an email with instructions detailing how to create an account in our patient portal. Alternatively, if you are using the mobile app then navigate to bottom right icon in the app entitled Patients. Here you will access the Patient Portal. If this is your first time accessing the Patient Portal, then you will need to register an account and complete the intake forms. Please note that all new patients must register for the portal and complete patient intake forms. After you have completed the patient intake forms, you can schedule an appointment with one of our licensed nurses available in your area.
Do you accept HSA/FSA payments?
Yes, we can accept HSA/FSA payment through Square. When you checkout, please select Square and enter your HSA/FSA payment information.
Do you have a mobile app?
Yes, you can download our mobile apps for iOS and Android.
Can I purchase and schedule vitamin shots by themselves?
At this time, we do not allow vitamin shots by themselves. All appointments require IV therapy.
What are the ingredients in the IV drips?
You can view the additional information about the Specialty IVs here.
Do you ship your products?
No, we do not ship our products. We use your "shipping" zip code to limit our coverage area so that we can serve the areas in which we are licensed. After making your purchase you will be directed to log into the patient portal to schedule an appointment with a concierge nurse.
How do I purchase something for another person or group?
If you would like to purchase something for a person or group, please include their name(s) and email(s) in the comment box on the checkout screen. If your group is sufficiently large, we may send multiple nurses. On average, each nurse can serve up to four patients.
How do you handle missed appointments?
If you are more than 10 minutes late to your appointment, then you will be assessed a missed-appointment fee of $50. Many of our nurses have back-to-back appointments and a delay with one appointment may cause a delay with all of the subsequent appointments.
What if I need to cancel?
Appointments can be canceled via the same patient portal that you used to create your appointment. However, if your appointment is less than 24 hours away then you will need to contact your nurse via the patient portal to cancel.
What happens if the nurse cannot find my veins?
We have a 2-stick policy; if the nurse cannot establish an intravenous line after two attempts, then we refund the patient completely and provide a $100 credit to be used on future orders.
What if I am unsure if I am a good candidate for IV therapy?
We offer Good Faith Exams (GFEs) with advanced practitioners to put both our patients and our nurses at-ease during appointments. If you have a health condition that you think would limit you from being able to receive IV hydration therapy, then please contact us and we can schedule you for a telehealth appointment. The cost of a Good Faith Exam is $49.99.