How do I place an order?
To place an order, click Book Now. If you already have an account then please log in so that we can use your address on file. If you do not have an account enter your booking address, then select a desired date and time. If none of the times work for you, then please select "Need Another Time?" Personalize your IV Therapy by selecting the IV therapy that you would like to receive and tailoring your therapy with any of our add-ons. 

How do I schedule an appointment?
You can schedule an appointment by calling (833) 374-7362 or using the online booking feature on the website or mobile app.

What is the patient portal?
The patient portal is where you can complete intake forms and chat with your providers.

How do I access the patient portal?
After you have placed an order, you will receive an email with instructions detailing how to create an account in our patient portal. Alternatively, if you are using the mobile app then navigate to bottom right icon in the app entitled Patients. Here you will access the Patient Portal. If this is your first time accessing the Patient Portal, then you will need to register an account and complete the intake forms.

Do you accept HSA/FSA payments?
Yes, we can accept HSA/FSA payment.

Do you have a mobile app?
Yes, you can download our mobile apps for iOS and Android.

Can I purchase and schedule vitamin shots by themselves?
At this time, we do not allow vitamin shots by themselves. All appointments require IV therapy.

What are the ingredients in the IV drips? 
You can view the additional information about the Specialty IVs here.

How do I purchase something for another person or group?
If you would like to purchase something for a person or group, on the checkout screen please click on the "Add Person" button and include their name, Date of Birth, and email. If your group is sufficiently large, we may send multiple nurses. On average, each nurse can serve up to four patients.

How do you handle missed appointments?
If you are more than 10 minutes late to your appointment, then you will be assessed a missed-appointment fee of $50. Many of our nurses have back-to-back appointments and a delay with one appointment may cause a delay with all of the subsequent appointments.

What if I need to cancel?
You can cancel an appointment by sending a message to your provider through the patient portal or by calling us.

What happens if the nurse cannot find my veins?
We have a 3-stick policy; if the nurse cannot establish an intravenous line after three attempts, then we refund the patient completely and provide a $100 credit to be used on future orders.

What if I am unsure if I am a good candidate for IV therapy?
We offer Good Faith Exams (GFEs) with advanced practitioners to put both our patients and our nurses at-ease during appointments. If you have a health condition that you think would limit you from being able to receive IV hydration therapy, then please contact us and we can schedule you for a telehealth appointment. The cost of a Good Faith Exam is $39.99.